1. Order Cancellation & Modification

• Pre-Shipment Changes:
  Email support@virudhaka.com with your order number and request before shipment (before tracking number is issued).
• No Changes After Shipment:
  Once tracking is generated, orders enter transit and cannot be canceled or refunded.
• Personalized Orders:
  - Custom items enter production immediately after payment
  - Verify all details before checkout
  - Peak season modifications may delay delivery

2. Replacements or Refunds

Made-to-order items qualify only for major defects

Eligibility & Deadlines

• Requests within 30 calendar days of delivery
• Valid Reasons:
  • Severe transit damage
  • Blurred/incorrect printing
  • Wrong design/size shipped

Late Delivery Compensation

Personalized Items

• Not covered: Low-resolution images or spelling errors in custom text
• Normal variation: ≤20% color difference from product images

Claim Process

Email support@virudhaka.com with:

1. Order number & delivery address
2. Photo/video evidence:
   • Defects: Close-up photos
   • Sizing issues: Photos with measuring tool
   • Late delivery: Tracking screenshot

Refund Rules

• Quality-related returns shipped to our overseas center
• Non-defective returns: Customer pays shipping
• Processing time: 1-3 business days after approval
• No refunds for:
  • Customer-caused damage
  • Claims >30 days post-delivery
  • Unauthorized returns

3. Incorrect Shipping Address

• Customer-provided errors:
  • Virudhaka bears no responsibility
  • Returned items are typically destroyed
• Re-shipments require additional customer-paid fees